Investment Technology Group (Network Services Analyst)
January 2011 – Current
• Hired as a FIX Protocol Analyst with no previous experience; Was put into an 8 month training program
• Graduated from training program early in 2.5 months; Saved employer 5.5 months of compensation
• Contributed tutorial documents to knowledge base 3 months after hiring; Provided extra value for the company
• Tasked with writing a Perl program to extend functionality of internal systems; completed project 28 hours after request
• Resolved issues for products not specifically trained on; Eager to learn, reduce team workload, and increased value
• Volunteered to be on call for 16 hour weekend migration; Team player, willing to get the job done effectively
• Provided network, trade, and software support to clients and third party brokers
• Resolved FIX messaging issues and provided detailed write-ups to appropriate teams for fast resolution
Harvard University (Sr. Technical Support Analyst, Contract)
November 2010 – January 2011
• Provided advanced technical support and support to Faculty, staff, and students
• Analyzed and resolved complex customer and technical problems involving multiple technologies and platforms in an enterprise environment
• Acted as Subject Matter Expert a range of specialized systems within a large portfolio (e.g. application expert, remote access expert, mobility expert, Mac Expert)
• Provided multi-media/classroom technology and equipment support for instructional environments and special College events
• Explored, tested, and implemented new, custom, specialized, and standardized IT solutions and services as required.
• Participated in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services – Assessed, QA, document, and trained users on desktop, applications, media, and classroom technology solutions that can be applied across the College
• Created and updated technical documentation in support and services knowledge base
CSMi Medical Solutions (Applications/Support Engineer)
December 2009 – November 2010
• Managed virtual hosts on a Server 2008 platform on dedicated servers
• Installed and configured Windows Server 2008, SQL Server 2008 test machines for development use
• Installed IDS system, configured development and production IIS7 environments, redirected unsecure HTTP traffic to SSL connection, setup dev server on DMZ, and configured DNS settings for domain names to point to servers (used A records for faster DNS querying)
• Sourced and implemented a solution for a web application that included managed dedicated servers running Windows Server 2008, IDS/anti-virus systems, IIS/.NET web servers, and SQL Server 2008
• Managed multiple dynamic legacy websites for marketing department, designed HTML e-newsletters for sales manager
• Supported in-house developed software and hardware units.
• Remotely configured client/server architectures to allow greater productivity
• Researched and implemented ticketing system to keep track of customer issues and improve end-user’s technical support experience
• Sourced a dedicated server to host web applications.
• Programmed web applications in C# for desktop and mobile use.
M.D. Anderson Cancer Center (Application Systems Analyst)
April 2008 – June 2009
• Designed dynamic web sites using Dreamweaver CS3/CS4
• Separated presentation layer from business logic; Used table free CSS
• Project manager for up to 3 projects at a time; Key contact person for each
• Gathered requirements and delivered milestones on time
• Wrote SQL queries to mine information from database
• Works well with DBAs to accomplish common goals
• Wrote custom authentication/security modules
• Migrated existing apps to use LDAP authentication
• Shows willingness to learn new ideas
• Learned C#/.NET/ColdFusion languages with no experience
• Developed three discreet applications while learning ColdFusion
M.D. Anderson Cancer Center (Support Services Analyst),
May 2007 – June 2009
• Earned a Performance Award for exceeding position’s duties (AD Environment)
• Managed ticketing system and resolved issues in person and over the phone
• Installed and supported Windows XP, Vista, 2003, and 2008 operating systems
• Worked in a state of the art facility and kept up with the latest technology
• Installed Linux file server (SMB) for use with OSX, Windows, and Linux clients
• Lead a team asked with upgrading hardware that was below standards
• Managed a queue across two departmental groups (Mac and PC, 200+ users)
• Developed a complex Excel spreadsheet to track budgetary spending
• Supported institutional Blackberry devices, Windows Mobile, iPhone PDA’s
• Solved escalated issues quickly; Maintained PC’s, Mac’s, and printers
• Earned top rating on performance evaluation
• Completed Apple certification two weeks after manager advised
M.D. Anderson Cancer Center (Support Service Coordinator),
February 2007 – May 2007
• Managed a team of 4-7 individuals to deploy new leased computers
• Able to work productively with no supervision within the first 3 days
• Designed paper forms and an electronic database without being prompted
• Created a website aimed at helping new techs learn the position faster
• Exceeded management’s expectations by 1-4 units per day; a 25% – 54% increase
•Finishes tasks and help other team members with their tasks – functions as a team
ArrowStarr Productions,
2003 – December 2006
• Maintained network and network security
• Managed moves, adds, and changes (MACs), & assigned IP addresses
• Provided technical assistance and backup coverage
• Wrote non-technical proposals for new hardware acquisitions
• Built Avid video editing workstation computer and fileserver (3TB, gigabit ethernet)
